TrustRadius Insights
Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to …
Starting at $250 per month
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What is Lola.com?
Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.
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Pricing
All-In
$250
Cloud
per month
Free
Free
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is Lola.com?
Lola.com Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.
Reviewers rate Support Rating highest, with a score of 9.1.
The most common users of Lola.com are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(17)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to gain visibility into travel costs before they are charged to employees' corporate credit cards. This has greatly helped us budget and plan more effectively across the company. The platform simplifies the process of purchasing airline tickets by securely storing company card information, eliminating the need for reimbursement and streamlining the check-in process. With Lola.com as our de facto solution for corporate business travel support, most frequent travelers within our organization are already using the platform.
Not only is Lola.com a simple and mobile-friendly way to book travel, but it also eliminates the need for a dedicated travel agent within the company. Employees have control over their travel expenses and scheduling, allowing for easy budget setting and compliance with company policies. By automating the booking process and coordinating logistics for multiple employees, Lola.com has saved us significant time and frustration. The platform's well-designed and intuitive interface, along with helpful filtering options for finding the right flights, ensures a seamless user experience.
Lola.com is highly regarded among users for its excellent customer service and prompt support in resolving flight cancellations or missed connections. It serves various business travel needs within our organization, including remote employees returning to headquarters, conferences, and events. With Lola.com, everyone can make their own travel arrangements while providing the finance team with a centralized reporting platform. This addresses coordination and scheduling issues for a larger number of travel plans while ensuring that expenses stay within company policies. Overall, Lola.com has proven to be indispensable in simplifying our corporate travel processes and ensuring a smooth travel experience for our employees.
Fantastic Live Chat Support: Many reviewers have expressed their satisfaction with the platform's live chat feature, describing it as fantastic and invaluable for receiving assistance during the booking process. They appreciate the prompt and helpful responses from Lola.com's support team, which enhances their overall experience.
User-Friendly Interface: Numerous users have lauded Lola.com for its user-friendly interface, making it easy to book flights and hotels. The intuitive design ensures a seamless booking experience, allowing users to navigate the platform effortlessly and complete their reservations quickly.
Convenient Reservation Changes: Multiple users have highlighted the convenience of changing or updating reservations on Lola.com. The platform provides a hassle-free way to modify travel plans, saving users time and effort. This flexibility is particularly appreciated when unexpected changes arise or adjustments need to be made to accommodate evolving needs.
Limited airline options: Some users have expressed a desire for Lola.com to offer the ability to book with major carriers like Southwest Airlines, as they prefer their services or have existing rewards accounts with them.
Inconvenient check-in process: Several reviewers have mentioned that they would like Lola.com to check them in to their flights earlier, especially for airlines like Southwest where missing the early check-in window can result in a less desirable seat.
Lack of integration and features: Users have suggested various improvements such as the ability to use miles/points to book flights and hotels, integrating Lola.com with email client and calendar for scheduling reminders, logging expenses from trips within the same app used for booking, and seamless sharing of bookings with team members.
Attribute Ratings
Reviews
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April 29, 2021
Lola.com - Definitely a plus for our business
Our company began working with Lola.com back in January of 2019 when it was still fresh off having been acquired by AMEX GBT. While we've not rolled it out to everyone within our organization, at this point most of our frequent travelers are set up with Lola accounts and we've made it our de facto solution for corporate business travel support.
- Ease of use
- Competitive pricing
- Continual improvement of services, new and existing
- Modern workflows when securing travel arrangements
- Stellar customer support
- Room for existing features to grow and expand, especially on the administrative side
- Visually-speaking, the overall layout and color scheme used within the site, specifically when it comes to placement and contrast of key text info, has led to some confusion at times
- Need for more support of existing travel rewards accounts
December 05, 2019
Great corporate travel solution!
Our company has remote employees all over the world that fly in for quarterly retreats to our office in Omaha and use Lola.com to book our flights. It is is very well designed and everything is intuitively laid out. The filtering options make finding the right flight simple. The support is also very helpful and they will remind you about flights, check-ins etc.
At times, when there are flight cancellations or missed connections, their support works to resolve the problem quickly and get the issue resolved.
At times, when there are flight cancellations or missed connections, their support works to resolve the problem quickly and get the issue resolved.
- Well designed and easy to use site. Makes finding and booking simple.
- Helps in collecting travel information for each traveler makes booking flights for multiple people super easy!
- Lola.com support will help take care of flight changes and any other issues.
- The only missing thing is a calendar style flexible dates option when searching for flights.
- Flight searches take a little while, which could potentially be sped up by caching results or something.
November 22, 2019
Lola.com makes travel easier and less stressful.
Score 10 out of 10
Vetted Review
Verified User
My entire company uses Lola for all of our Domestic and International travel plans. Business problems it addresses, is having one central place for us to book all of our travel as a company and saving on travel expenses as a whole.
- Customer service is the best experience I have ever had with a travel company. They are always available and always on top of things
- Lola.com is also easy to use. Their website is extremely easy to book travel on
- Prices. The prices for travel that they are able to get us is very competitive and most of the time better then anywhere else.
- At this point, I have not found any issues and or need for improvement at this time. The experience is always professional, fast and amazing.
November 02, 2019
Lola is incredibly helpful and easy to use!
We're using Lola across the whole company's organization. Lola is helping us easily manage the purchases of airline tickets instead of having to pay for the ticket(s) and then get reimbursed. Lola also allows the company card to be on file securely instead of needing the share the actual company card info.
Lola also helps the check-in process go smoothly and is a one-stop point of contact for our flight needs.
- Each employee can easily search and book flights.
- Hands off check-in with reminders.
- Quick and helpful flight issue resolution (including rebooking.)
- Nothing I can think of that needs to be improved!
October 31, 2019
We love Lola!
We use Lola for business travel at our company. We love how easy it is for everyone to make their own airline, hotel, and rental car arrangements while giving our finance team one centralized reporting platform. We all agree that the customer service is top-notch, too. We love Lola!
- The customer service team consistently goes above and beyond.
- The development team is really responsive to suggestions and ideas.
- The platform is very easy to use. There is very little training required.
- Nothing at this time!
October 25, 2019
Great product, my sales team loves it
Score 10 out of 10
Vetted Review
Verified User
Lola is awesome, so easy to set budgets and make sure my team is staying in compliance. With our previous provider the tech never worked and we had to pay per customer service phone call which was outrageous. I would recommend Lola to any company looking to better manager their T&E.
The customer service is 2nd to none as well.
The customer service is 2nd to none as well.
- Online booking feels just like Kayak or Expedia
- Customer service is very attentive
- Platform is very easy to use
- I wish they had an integration to my expense system, we use an outdated one so probably makes sense they do not.
October 25, 2019
Lola.com, Customer Service Ninjas
Lola.com is being used by our entire organization in the US which is about 69 people. Prior to Lola.com, I was personally booking all travel to include room and board. To say that Lola.com has saved me HOURS in my work week is an understatement. Not only has it saved me time, but it's saved me the general frustration that came with booking travel and coordinating logistics with upwards of 10 people at a time (once close to 50). I'm now able to add employees into the system and Lola.com takes care of the rest.
- Customer service is spot on with every interaction I have.
- Being able to set guidelines that are strict enough so we don't blow our T&E budget but also loose enough so that people are able to book quickly and efficiently without having to compromise based on their preferences.
- All of the analytics are great. I also really enjoy being able to see who is traveling where and when - without this feature, there would be more interruptions in both my and the traveler's day.
- Would love to see additional airlines added, national and international.
October 25, 2019
Lola.com is a must for growing businesses!
Score 10 out of 10
Vetted Review
Verified User
We implemented Lola.com for business travel across the whole company. As we grew, managing travel for 150+ employees was too time consuming on our support staff and we found Lola.com to do the job for us!
- Easily book flights and hotels
- See all flights and hotels booked across the organization
- Easily change or update reservations
- It would be nice if you could use miles/points to book flights and hotels
- It would be nice if employees could "request travel" but have a manager approve it before it's booked
October 25, 2019
Saves time on travel booking
Score 10 out of 10
Vetted Review
Verified User
We do a fair amount of business travel for conferences, and as a mostly remote company have a lot of travel expenses in general. Prior to Lola, people were booking their own travel individually and getting reimbursed, and there was confusion around budgets and acceptable expenditures.
- Clean and intuitive interface
- Easy comparison of travel options from a wide variety of providers and sources
- Excellent customer support when we called in for help on a flight booking
- Would be cool if we could log expenses from inside the app
April 06, 2019
Lola.com to the rescue!
I am the only user of Lola.com in my organization. I have found it incredibly helpful. Our existing travel booking process suggests that I book through a person in the company who acts as a travel agent. This was inefficient, so I was searching for a simple, mobile-friendly way to do my own travel booking.
- Easy to use
- Mobile app chats with agents in case I need help.
- Free to use
- No car bookings on the mobile app.
- A few quirks in the user experience but nothing major.
April 04, 2019
Great solution but still early days with room to grow
Our entire organization is using Lola.com to book corporate travel. We have about 65 employees and around 60% of them work remotely, so there is a considerable amount of travel on a regular basis. The platform is helping us to gain greater visibility, at a corporate level, into our travel costs before they hit employees' corporate credit cards - and that is allowing us to budget and plan more effectively.
- Provides corporate leadership with great insights into employee travel costs BEFORE they hit corporate credit cards, thereby facilitating better budgeting, planning, and cash flow management
- Offers employees who travel a single interface for booking travel
- Provides employees who are traveling with concierge level service when booking and while on the road
- The platform's live chat is fantastic!
- Currently, Lola.com does not offer the ability to book with some major carriers (ex. Southwest Airlines)
- I love that Lola's team reaches out to ask me if I'd like them to check me in to my flights, but I wish they would do it a bit sooner (particularly for Southwest airlines, where if you miss the window of the first few minutes after checkin opens, you get a terrible seat)